Warranty & Complaints
Guarantee:Naturally, Campline does its utmost to deliver products to you in top condition. It is of course possible that something breaks during transport or that something else happens that makes you want to make a claim under the warranty. Legally, you are obliged to report this to us within two months of discovering a defect. If the defect falls within the warranty, we will arrange repair or replacement free of charge. Campline gives a 5-year warranty on all products.
Complaints:
Unfortunately it does happen sometimes. Something doesn't go exactly as it should or as planned. We recommend that you first report your complaint to us. We are happy to help you. If this dispute does not lead to a solution, you can register the dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil From February 15, 2016, it will also be possible for consumers within Europe to to register a complaint via the European Commission's ODR platform. You can find this at https://ec.europa.eu/odr. If your complaint has not yet been addressed in another way, you are free to submit the complaint via the European Commission platform.
Right of withdrawal, reflection period & returns
Returns / reflection period in general:
At Campline you have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have 14 days to return the items to Campline . The full purchase amount including shipping costs will be credited. You will be responsible for the costs of returning the items from your location to Campline . These costs vary depending on the carrier and the type of items. Contact your carrier for exact rates. You can also always contact Campline customer service. We have contacts with various carriers who can help you (at your own expense) with returning the items.
If you exercise your right of withdrawal, the product must be returned to Campline with - if possible - all accessories and in its original condition and packaging. If the product has been used more than is necessary to try it, we can pass on any depreciation to you. If you wish to exercise your right of withdrawal, you can contact us at info@c ampline.eu or by telephone on 06-19259197. After Campline has received the items in good order, the order amount due will be refunded within 14 days.
Returns / cooling-off period for custom products:
Items purchased from Campline that are custom-made cannot be returned and are not eligible for the right of withdrawal or reflection period.
